OUR BEST RATE GUARANTEE...
Feel confident knowing that you will always get the best available rate online at any of our hotels
When you next make a booking, we guarantee that you will always receive the best possible rates providing you book directly through the hotel website, or via the hotel reservation desk
Should you find a cheaper rate displayed anywhere on line available for the intended date/s of your stay, please contact us and we will guarantee to match or even beat that rate, on a like for like basis i.e. length of stay and other stay restrictions
And best rate guarantees aren’t the only benefit of booking directly with us:
Everything for your stay the way you want it. That's because the hotel will document your room preferences and have everything ready for your arrival
Caring assistance in the event of disruption to your travel plans that are outwith your control
Great concierge and pre arrival assistance. To help you plan your stay, we'll send you a pre arrival welcome email, inviting you to let us know of any special requirements you may have for your stay. And throughout your stay, and after, you’ll enjoy our on line customer relationship management and concierge service
Book direct with the hotel rather than on a 3rd party website. Although we enjoy working with these agents - we also promote the very best rate direct and if you can get your room cheaper with a 3rd party we will match their rate!
You can contact the hotel easily and directly at any time
Quality assurance. All Portland Hotels are independently quality assured by the national hotel grading agencies on a continuous, professional basis
Total privacy and security. You can trust us to protect your online transactions
Great customer service. The hotel is here to assist you 24 hours a day, 365 days a year
No hidden costs or penalties. All room charges and taxes are shown upfront on our website
Always at your discretion, we will add your details to our guest database so that you are entitled to receive loyalty rewards, special deals exclusively for returning guests, and advance notification of all our latest news, deals and offers